Matt Daubneys Blog

OK Ladies and Gents, having been away for a little bit for various reasons, it’s time to get the support ball rolling. First things First, a date for your diaries.

On the 26th of August I’m organising a meeting to formally create the group from those interested parties and to set out some priorities. Initially we need to focus on some given areas where people ask for support. Once we have one or two of these running we can then branch out into other areas and help improve things where necessary.

I’ll stick a formal agenda on the UK Wiki, but if people want to start thinking about the following things it would be appreciated.

• How to report (issues/progress/problems fixed) for statistical purposes
• Initial Targets (UK Section of the Forums/IRC/Stack Exchange/Mailing Lists?)
• Blogging problems and resolutions
• Training
  • How
  • Where
  • What to train on (problem solving techniques/diagnosis howto/?)
  • What materials do the training team have for this
  • Mentoring?
• How to put people in contact with the correct person to solve their issue

This is not a comprehensive list of the issues we’ll need to cover, but gives a good starting point to mull over. If you want to do a mini implimentation of something yourself, have a go and let us know how it goes at the meeting.

If people want to get hold of me individually to go through any issues, you can get me in jabber (daubers at REMOVE THIS jabber dot org) or on irc.freenode.net in #ubuntu-uk (nick of daubers) or by email on (matt at REMOVE THIS TOO daubers dot co dot uk)